For auditing purposes, your network administrator may require that all remote control connections be established through a PROXY Pro Gateway. If this is the case, your remote control access rights for Gateway Hosts are determined by the credentials you use to connect to the PROXY Pro Gateway. Usually, these are your Windows credentials. If your administrator has restricted your access rights, the remote control functionality on a Gateway Host may be limited or denied. See your administrator if you are unable to connect to either a PROXY Pro Gateway or a Host computer.
NOTE: If you connect to a Gateway using an Administrative account (see PROXY Pro Web Console Operating Guide) and all available Administrative licenses are already in use, you will be placed in Restricted Administrative Mode, and a message to that effect will appear on right side of the page header on the Gateway Hosts tab. In this mode you have no rights to see any Groups or Hosts. Use the Gateway Administrator or the PROXY Pro Web Console to login and resolve any concurrent usage or licensing issues.
